FAQ

  • I’D LOVE TO CHAT!
    Message me on Etsy - I will respond within 24 hours

    DM on instagram: @stixbylex
    Email: stixbylex@gmail.com - you can get easily lost here, I prefer Etsy or IG!

  • ☆Made to order means it’s not made til you hit that order button!
    ☆Yes & Yes! Message me today to get started on your bulk/custom order!
    ☆To be considered a bulk order you will need to order 20+ items to meet qualifications for a discount.

  • If your sorority's organization is not listed as an option, please message me to discuss getting your sorority put on one of my designs. Please keep in mind that licensing for your organization could take up to 1-2 weeks - message well in advance if you're sorority is not listed below:

    ☆Alpha Chi Omega

    ☆Alpha Omicron Pi

    ☆Alpha Phi

    ☆Alpha Sigma Tau

    ☆Alpha Xi Delta

    ☆Chi Omega

    ☆Delta Delta Delta

    ☆Delta Gamma

    ☆Delta Phi Epsilon

    ☆Delta Zeta

    ☆Gamma Phi Beta

    ☆Kappa Alpha Theta

    ☆Kappa Delta

    ☆Kappa Kappa Gamma

    ☆Phi Sigma Rho

    ☆Phi Sigma Sigma

    ☆Pi Beta Phi

    ☆Sigma Alpha

    ☆Sigma Kappa

    ☆Sigma Sigma Sigma

    ☆Zeta Tau Alpha

  • Unfortunately not. ALL sales are final. No exchanges or returns are allowed. Please message me prior to your purchase for any questions you may have on sizing.

  • If you contact me within 24 hours, I can usually change the address in time. If the item has already shipped, I am not responsible for the mislabeled address. You will have to contact the shipping provider to see if you can have the shipment rerouted.

  • Shipping profile options & timelines:

    FREE Standard Shipping - receive your item(s) in 5-8 days
    Priority Shipping - receive your item(s) in 4-6 days
    Priority Express Shipping - receive your item(s) in 2-3 days

    If you need your item(s) in 5 business days or less, I strongly recommend you select at least Priority Shipping at checkout ($10 upgrade)

    PLEASE ALWAYS put your reveal date in the personalization field so I can let you know if you need to upgrade your shipping profile to allow your item(s) to come in on time.

  • RUSH FEE is for you to get to the top of my production list. My production days are Monday, Wednesday, & Friday.

    Examples:

    If you ordered on Thursday before 11:59PM your order would be shipped out the next day (Friday)

    If you ordered Monday before 11:59PM your order would ship on Wednesday since that is my next production day.

    This $10 fee has nothing to do with the shipping type I choose at checkout. Your order will still be getting standard shipping.

    The timeline shown when purchasing may not be 100% accurate due to me shipping faster than it is calculating. Once purchased you will receive an update with a more accurate ETA based on when it will arrive.

Returns &

Exchanges

☆I gladly accept cancellations prior to shipment.

☆Cancellations must be made within 12 hours or purchase.

☆Unfortunately, due to orders being made custom to you, I do not accept returns or exchanges.

☆Please contact me if you have any problems with your order. I stand behind my products & want you to love everything you receive from Stixbylex.

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